--- title: Cancellation Reasons description: In this article, you'll learn what cancellation reasons are, how to set them up, and how to apply them in your workflow --- [Skip to content](https://knowledgebase.curbwaste.com/cancellation-reasons#main-content) English Show submenu for translations ![FullColor_Horizontal_Lockup.png\]](https://knowledgebase.curbwaste.com/hs-fs/hubfs/FullColor_Horizontal_Lockup.png?height=40&name=FullColor_Horizontal_Lockup.png) Open main navigation Close main navigation - English Show submenu for translations - Go to curbwaste.com Go to curbwaste.com Access our new Knowledge Base here: https://intercom.help/curbwaste/en - There are no suggestions because the search field is empty. 1. [CurbWaste Knowledge Base](https://knowledgebase.curbwaste.com/?hsLang=en) 2. [Settings and Configuration](https://knowledgebase.curbwaste.com/settings-and-configuration?hsLang=en) 3. [General Settings](https://knowledgebase.curbwaste.com/settings-and-configuration?hsLang=en#general-settings) # Cancellation Reasons ## In this article, you'll learn what cancellation reasons are, how to set them up, and how to apply them in your workflow ### Table of Contents 1. [How to Create a Cancellation Reason](https://knowledgebase.curbwaste.com/cancellation-reasons#how-to) 2. [How to Cancel an Order](https://knowledgebase.curbwaste.com/cancellation-reasons#cancel-order) 3. [Video Example of Cancelling an Order](https://knowledgebase.curbwaste.com/cancellation-reasons#video) ### What are Cancellation Reasons? These reasons help explain and track why certain orders were canceled, offering better visibility into the cancellation process.   ### How to Create a Cancellation Reason 1. **Navigate to** **Settings** from the side panel. 2. Under the **Policies** section, click on **Cancellation Reasons**. 3. Click the **+ Create Reason** button to open a new window for configuring a cancellation reason. **![HowtoCreate13](https://knowledgebase.curbwaste.com/hs-fs/hubfs/HowtoCreate13.png?width=688&height=258&name=HowtoCreate13.png)** 4.  Fill in the **Cancellation Reason** and **Description** fields. Once complete, click **Add**. ![CancellationReasons2-06-04-2025_01_42_PM](https://knowledgebase.curbwaste.com/hs-fs/hubfs/CancellationReasons2-06-04-2025_01_42_PM.png?width=541&height=351&name=CancellationReasons2-06-04-2025_01_42_PM.png) 5.  The new cancellation reason will now appear in your list and will be available for use. **![CancReqPage](https://knowledgebase.curbwaste.com/hs-fs/hubfs/CancReqPage.png?width=688&height=188&name=CancReqPage.png)** **Additionally, you can require a cancellation reason when canceling orders.** When this option is enabled, users will be prompted to select a reason before they can complete the cancellation. ![cancreq](https://knowledgebase.curbwaste.com/hs-fs/hubfs/cancreq.png?width=688&height=173&name=cancreq.png) ### How To Cancel an Order --- ***Disclaimer:** Only **Pending** orders can be canceled. Orders with a status of **In-Use** or **Complete** cannot be canceled. * --- 1. Go to the **Orders** tab, locate the **Pending** order, click the **three-dot (⋮) menu** next to it, and select **Cancel**.![CancelStep1Edited](https://knowledgebase.curbwaste.com/hs-fs/hubfs/CancelStep1Edited.png?width=688&height=347&name=CancelStep1Edited.png) 2. Once you select **Cancel**, the **Cancel Order** window will open. You’ll be presented with the following cancel options: 1. This Order - Cancels only the specific order you selected. 2. This and Following Order - Cancels the selected order along with the next associated order(e.g.,Exchange, Removal, or Roundtrip) 3. All Orders - Cancels the selected order and all related orders. For example, if you scheduled a Delivery followed by an Exchange and a Removal, this option will cancel all three. ![Admin-CurbWaste-06-04-2025_02_21_PM](https://knowledgebase.curbwaste.com/hs-fs/hubfs/Admin-CurbWaste-06-04-2025_02_21_PM.png?width=534&height=501&name=Admin-CurbWaste-06-04-2025_02_21_PM.png) 3. After choosing a cancellation option, you’ll be prompted to select a **Cancellation Reason** from the dropdown.You may also enter details in the **Additional Information** field, though this is optional. Once done, click **Cancel Order** ![cancelorder3](https://knowledgebase.curbwaste.com/hs-fs/hubfs/cancelorder3.png?width=535&height=588&name=cancelorder3.png)  4.    After clicking **Cancel Order**, a confirmation notification will appear. The canceled order(s)           will then be removed from the **Orders** tab queue.   ### Cancelling an Order         ***Updated: 06/04/2025*** - [General](https://knowledgebase.curbwaste.com/general?hsLang=en#main-content) - [Feature Release Communications](https://knowledgebase.curbwaste.com/general?hsLang=en#feature-release-communications) - [CurbWaste Terminology](https://knowledgebase.curbwaste.com/general?hsLang=en#curbwaste-terminology) - [Frequently Asked Questions (FAQ)](https://knowledgebase.curbwaste.com/frequently-asked-questions-faq?hsLang=en) - [Settings and Configuration](https://knowledgebase.curbwaste.com/settings-and-configuration?hsLang=en#main-content) - [Resources](https://knowledgebase.curbwaste.com/settings-and-configuration?hsLang=en#resources) - [General Settings](https://knowledgebase.curbwaste.com/settings-and-configuration?hsLang=en#general-settings) - [Pricing Configurations](https://knowledgebase.curbwaste.com/settings-and-configuration?hsLang=en#pricing-configurations) - [Integrations](https://knowledgebase.curbwaste.com/settings-and-configuration?hsLang=en#integrations) - [Dashboard](https://knowledgebase.curbwaste.com/dashboard?hsLang=en) - [Orders](https://knowledgebase.curbwaste.com/orders?hsLang=en#main-content) - [Driver Mobile App Workflows](https://knowledgebase.curbwaste.com/orders?hsLang=en#driver-mobile-app-workflows) - [Order Form Fields](https://knowledgebase.curbwaste.com/orders?hsLang=en#order-form-fields) - [Customers](https://knowledgebase.curbwaste.com/customers?hsLang=en) - [Billing](https://knowledgebase.curbwaste.com/billing?hsLang=en#main-content) - [Quickbooks](https://knowledgebase.curbwaste.com/billing?hsLang=en#quickbooks) - [Reporting](https://knowledgebase.curbwaste.com/reporting?hsLang=en#main-content) - [Billing Reports](https://knowledgebase.curbwaste.com/reporting?hsLang=en#billing-reports) - [Service Reports](https://knowledgebase.curbwaste.com/reporting?hsLang=en#service-reports) - [Inventory Management](https://knowledgebase.curbwaste.com/inventory-management?hsLang=en) - [Locations](https://knowledgebase.curbwaste.com/locations?hsLang=en) - [Routing](https://knowledgebase.curbwaste.com/routing?hsLang=en) - [Dispatch](https://knowledgebase.curbwaste.com/dispatch?hsLang=en) - [CurbPOS](https://knowledgebase.curbwaste.com/curbpos?hsLang=en#main-content) - [Billing](https://knowledgebase.curbwaste.com/curbpos?hsLang=en#billing) - [Drivers](https://knowledgebase.curbwaste.com/curbpos?hsLang=en#drivers) # CurbWaste curbwaste.com Help Center Copyright © 2026, CurbWaste ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://stream.mux.com/78coIqmQu9RwgNEDpxDRFWBbQDyXBt02NXwll65TxPHI/capped-1080p.mp4", "dateModified" : "2025-06-04T19:03:44.458Z", "duration" : "PT30S", "height" : 720, "name" : "Admin _ CurbWaste", "thumbnailUrl" : "https://40071430.fs1.hubspotusercontent-na1.net/hubfs/40071430/Admin%20_%20CurbWaste.mp4/medium.jpg?t=1749063824458", "uploadDate" : "2025-06-04T19:03:41.100Z", "width" : 1280 } ```