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      1. CurbWaste Knowledge Base
      2. Settings and Configuration
      3. Settings

      Payment Policies

      Table of Contents

      1. What is a Payment Policy?
      2. Creating a Payment Policy
      3. Payment Policy Examples
      4. Suggestions

      What is a Payment Policy?

      • How do your customers pay you? By check, cash, credit card, or ACH?
      • When do you invoice them? Right after you create submit their order or after service has been rendered? 
      • When is that invoice due? Right when the invoice is generated or do you offer credit terms? 
      • Do you bill for every transaction or do you offer periodic (daily, weekly, monthly) billing? 

      All of these nuances around how your customers pay you and when their invoices generate are set up using Payment Policies. A Payment Policy tells the CurbWaste system how to invoice, bill, and determine delinquency for a customer. You can create as many Payment Policies as you would like by navigating to Settings→Policies→Payment Policies.

      Note: Only one Payment Policy can be assigned to a Customer and it is a required field when creating a new Customer. 

      Take a look at a short walkthrough video about Payment Policies here.

      Creating a Payment Policy

      To create a payment policy, navigate to Settings→Policies→Payment Policies and click the Add New Policy button. Any field with an asterisk (*) is required.

      1. Policy Name* - Name your policy. This is for internal purposes only and will not show on anything sent to your customers. 
      2. Credit Terms* - This dictates when an invoice becomes overdue/delinquent. 
        1. DOR means "Due on Receipt"; the invoice is due immediately when it is generated.
        2. Net allows you to set the number of days before an invoice is considered overdue.
      3. Billing Frequency* - How frequently should an invoice be created for this customer? 
        1. Each Transaction means that each transaction will have its own invoice
        2. Daily, Weekly, Bi-Weekly, Monthly means all activities within the same time frame will be on the same invoice
      4. Payment Method* - How do your customers pay you? Cash, Manual Credit Card, Check, or Wire all function the same in CurbWaste. You will still be able to receive payment with any of these methods despite the selection in the payment policy.
        1. Automated Credit Card payment method will automatically charge customers based on the credit terms on the invoice
      5. Handling Fee* - Setting this up will allow you to charge a % on the entire invoice. Please see Adding Fuel and Handling Fees for more information. 
      6. Fuel Fee* - Setting this up will allow you to charge a % on the entire invoice. Please see Adding Fuel and Handling Fees for more information. 
      7. Invoice Generated* - This setting dictates when invoices are created in CurbWaste. 
        1. Upon Order will create an invoice right when you create an order
        2. Upon Service will create an invoice when the order has been completed by your driver or dispatcher
        1. Upon Completion will create an invoice only after the order has been completed in the Settle Orders or Needs Action tabs
        2. End of Period will create an invoice at the end of the payment period dictated by the Billing Frequency setting
      2. Payment Due* - This setting dictates when an invoice is due. 
      3. Invoice Delivery Method* - Indicate your customer's preferred method of receiving invoices, either by email, mail, or in-person. 

       

      Payment Policy Examples

      1. A common policy for one-time or residential customers is Each Transaction, Upon Order. This will allow you to bill your customer right away since the invoice is created right when the order is created. DOR can also be substituted with Net 0. 

      2. If you work with contractors on a regular basis, you would typically give them better payment terms and generate one daily, weekly, or monthly invoice for all of their hauls. A Daily, Upon Removal like the one below would generate one invoice per day (if any hauls were done) and only add to the invoice when a container is removed and dumping is involved. 

      Suggestions

      Here at CurbWaste, we always encourage our subscribers to collect payments from their customers ASAP. A shorter billing cycle means money reaches your bank sooner, less hassle with chasing customers for money, and more resources for growth. Using Upon Order or Upon Service invoice generation policy will create the invoice right when an order is created/executed so you can bill your customer quickly and using an Each Transaction policy will allow you to bill customers for each haul and overage right away. 

       

       

      Updated: 2/2/25